by Terry Mansfield “ There is only one boss. The customer . And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else. ” — Sam Walton, Founder of Walmart and Sam’s Club A company that focuses on the fundamentals of reporting, deliverable management, and quality control positions itself for success. When a company consistently and correctly gathers, assesses, and uses customer feedback, the result is a performance that improves continuously, thus greatly benefitting your customers. “Quality is more important than quantity. One home run is much better than two doubles.” — Steve Jobs. You must take into account and apply all lessons learned from feedback provided by your customers and continually seek out and incorporate Industry and Government best practices, as applicable. Thus, your company ensures that all work done is repeatable in a manner that allows operational efficiencies and achieves desired performance resul...
